Purchasing Terms

1. Additional Fees

The buyer is responsible for all costs associated with the delivery of their purchase. This includes the choice of either Express or Standard postage and mandatory full-value insurance. Additionally, any transaction or processing fees incurred at checkout (e.g., PayPal fees or credit card surcharges) are the responsibility of the buyer and are non- refundable.

Returns & Refund Policy

At Opalton Boulder Crew, we take pride in offering some of the world’s most exquisite, earth-mined treasures. We understand that a high-end opal is an investment and an emotional connection. If your piece does not meet your expectations, we are here to ensure a secure and transparent return process.

1.Return Window

We offer a 7-day inspection period. You have 7 days from the date of delivery to notify us of your intent to return the item. Once notified, the item must be shipped back to us within 3 business days.

2. Eligibility for Returns

To be eligible for a full refund (minus shipping and insurance costs), the following conditions must be met:
  • Original Condition: The opal must be in its exact original state. We cannot accept returns on stones that have been set into jewelry, re-polished, chipped, or altered in any way.
  • Tamper-Evident Seal: If the item arrived in a sealed security bag or with a specialized tag, these must remain intact and untampered with.

3. Return Shipping & Global Logistics

Because shipping is subject to your specific location and the high value of the cargo, the following rules apply:
  • Buyer Responsibility: Unless the item is proven to be significantly not as described, the cost of return shipping and full-value insurance is the responsibility of the buyer.
  • Courier Requirements: Returns must be sent via a secure, tracked, and fully insured service (e.g., FedEx Priority or DHL Express).
  • Customs & Duties: For international orders, any import duties or taxes paid at the time of delivery are generally non-refundable by Opalton Boulder Crew. We recommend contacting your local customs office for a duty drawback claim.

4. Refund Process

  1. Notification: Email us at [Insert Email] with your order number and reason for return.
  2. Authentication: Once the item arrives at our facility, it will undergo a mandatory 48-hour inspection by our gemologists to verify its identity and condition against our high-resolution archival records.
  3. Issuance: Upon successful verification, your refund will be processed to the original payment method. Please note that high-value bank wires may take 3–5 business days to reflect in your account.

5. Exclusions

  • Bespoke/Custom Orders: Any opals that have been custom-cut or set into jewellery at the client’s request are considered Final Sale.
  • Sale Items: Items purchased during a specific promotional “clearance” event are non-refundable.

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